Returns & Exchanges

Return Conditions

To be eligible for a return or exchange, your item must meet all of the following:

Returned within 7 days of delivery
Price tag is attached, intact, and untampered
Item is unworn and unwashed — no signs of use
No stains, makeup marks, perfume, deodorant, or odor
Item is in its original packaging (bag/box if provided)
Return is accompanied by proof of purchase (order detail or receipt)

Items We Cannot Accept Back

Torn, cut, or missing price tags — no exceptions
Items that have been worn, washed, or altered in any way
Items with stains, marks, perfume, or any signs of use
Sale or clearance items (marked "Final Sale")
Custom or tailored orders
Innerwear, undergarments, and swimwear (hygiene)
Items damaged after delivery due to customer mishandling

Tag Policy:

Once the price tag is removed, the item is considered used and cannot be returned or exchanged, regardless of reason. Please ensure you keep the tag on until you are certain about your purchase.

Valid Reasons for Return or Exchange

Wrong item delivered — we'll cover return shipping and send the correct item
Manufacturing defect — broken stitching, faulty zipper, torn seam on arrival
Size exchange — swap for a different size (subject to availability)
Significant color difference from product photos (minor screen variation is normal)

How to Return or Exchange

1
Contact us within 7 days
Use the Contact page or WhatsApp. Share your order details and the reason for return. Include clear photos of the item and price tag.
2
Wait for approval
We'll review your request and respond within 24 hours. We reserve the right to decline returns that don't meet the conditions above.
3
Send the item back
Pack it securely. Return shipping is the customer's responsibility unless we sent the wrong item or it was defective.
4
Exchange or refund processed
Once we receive and inspect the item, we'll process your exchange or store credit within 2–3 business days.

Refund & Exchange Options

Exchange

Swap for a different size or color of the same item. Subject to stock availability.

Store Credit

Credit valid for 3 months from issue date. Can be used on any item in the collection.

Bank Transfer

Available only for wrong item or manufacturing defect. Processed within 5–7 working days.

Cash Refunds

Cash refunds are not available. All refunds are processed as bank transfer or store credit.

Wholesale Order Policy

Wholesale orders are subject to different return terms:

All wholesale orders are final sale — returns and exchanges are not accepted for change of mind or size
Cancellations after order confirmation are not accepted

Manufacturing defects must be reported with photos within 24 hours of receiving the order
Defective items will be replaced or credited at our discretion

For wholesale inquiries or to discuss terms, contact us directly.